Software for Complaints Management

Complaints involve additional expenses for both the supplier as well as the customer. Nevertheless, they can help your company to further product planning and development: Customers point out where action is needed for defective products and enable the supplier’s processes to be continually improved. If you evaluate complaints consistently in a software for complaint management, both parties can benefit from higher quality products in the future. Viewed like this, the proper handling of complaints and claims is always an opportunity to optimize your own processes.

The "Complaints Management" module in BabtecQ enables both business sides to have a smooth and steady complaints process, thereby helping to increase customer satisfaction while saving costs and time: As a customer, you have the ability to create supplier complaints in an uncomplicated manner; as a supplier, you can resolve customer concerns quickly and efficiently. Integration into an all-round software solution allows complaints to be triggered directly where defects occur. For example, if faults are detected during the incoming goods inspection, a supplier complaint can be created directly from the recording of the inspection characteristics. Corrective actions can be easily tracked via the central Action Management.

The efficient exchange of complaints data with your ERP system ensures that all important information is available in one place: BabtecQ's standardized interface technology enables you to exchange data directly with other software systems. For example, if returns or complaints have already been recorded in the ERP system, you can import them into BabtecQ and use the software for further complaints processing. The resulting complaint decision can be sent back to your ERP system.