Professional Services

We are always at your side: whether it's the smooth implementation of the software solution in your company, the connection to the existing system landscape or ongoing support after the implementation. The additional software-related services you can expect from us vary depending on the product. We have therefore compiled all the relevant information for you below!

We Have These Services in Store for You

As extensive as the customizing options of the BabtecQ QM software are, the planning of its implementation should also be: all relevant stakeholders within your company need to be involved, the software needs to be integrated into your existing system landscape and individual functions need to be adapted to your processes. That's why we offer our services to support you in your project: from introductory consulting to structured project management and long-term support. It may also be advisable to make use of our consulting services beyond the implementation phase – whether to expand the use of individual modules or to add further modules to make your business processes even more efficient.

For the immediately available standard tools in BabtecQube, we offer you online support in the form of detailed tutorials – if you need our support, you can of course also count on us as a BabtecQube user at any time!

What You Can Expect from Us in Detail

Consulting

Consulting | BabtecQ

Before we talk, we listen: in consultations with our project consultants, we jointly set the course for successful implementation. By defining the benefits and objectives of the project with you, we develop the optimum strategy for introducing the software in your company. We then ensure that the software is implemented effectively, both in the office and on your premises.

If you are already using the software and develop further requirements, we are of course also there for you: whether you want to expand the use of individual modules or add additional modules to the software solution – with our consulting, we are always on hand with help and advice.

Project Management

Project Support | BabtecQ

Using the PRINCE2 method, we plan and manage each project phase in a process-oriented manner. Regular coordination with our project consultants is a matter of course. Three main phases are planned for the introduction of the comprehensive BabtecQ QM software:

Bluesheet workshop
The options for installing a CAQ system are many and varied. This is why we plan the exact procedure in advance in a joint bluesheet workshop. In accordance with the PRINCE2 model, the tasks are clearly defined according to standards to ensure that the project runs transparently and efficiently.
Strategic planning
In consultations with our project consultants, we jointly set the course for successful implementation. By defining the benefits and objectives of the project, we develop the optimum strategy for introducing the software in your company.
Individual configuration
The modular structure of BabtecQ also gives you the option of tailoring the software precisely to your company-specific processes. Based on your configuration requirements, our project consultants will design the ideal solution for your company and will always be at your side.

Customizing

Customizing | BabtecQ

With Babtec as your partner, you are not only flexible in your choice of modules: you receive the best possible advice and, with our support, you can see how you can optimize your business processes with the standard software. If there are nevertheless requests for adjustments to the standard functionalities, these can be taken into account by our customizing team. To ensure that your BabtecQ project is implemented optimally, we can be present at the go-live on request and ensure a smooth implementation. All adjustments and settings are checked in a joint function check.

Training

Training & E-Learning | BabtecQ

The successful use of BabtecQ depends on the users' confidence in using the software. We are therefore happy to provide you with the necessary knowledge on all the features you have selected – either in in-house training courses at your premises or very flexibly using our interactive e-learning.

In the in-house training courses, we address specific use cases in your daily practice on an individual basis. As an alternative, interactive e-learning in the learning app is independent of time, location and trainer: each employee determines their own learning time and pace. The software environment can be experienced during e-learning through targeted exercises and deepens the knowledge imparted directly in practical application. There are individually defined learning paths for each user role, ensuring that each user internalizes exactly the functions that are relevant to him or her.

Sounds good? Then get in touch with us so that we can work together to find the best solution for you.

Software Updates

Software Updates | BabtecQ and BabtecQube

BabtecQ: When implementing new features and functions, standard requirements are taken into account and customization requests from customers are evaluated and implemented. Our project managers install the regular software updates directly on site if required. All new features are listed and described in detail in comprehensive product information, so that you as a user are always informed about the latest highlights in BabtecQ. If you are activated for the practical ticket system in BabtecQube, you can also view the release notes directly in the release notes.

BabtecQube: The cloud-based BabtecQube platform is updated automatically. You will be informed of changes immediately after logging in. As a registered user, you can also view all release notes in the release notes at any time.

Support

Support | BabtecQ and BabtecQube

Do you need support? Whether by phone, email or via BabtecQube: Our customer advisors are on hand to answer your application-related questions and will also be happy to help you find the right contact at our company for any other concerns.

With the ticket system in BabtecQube, you can submit a request at any time and check around the clock what stage of processing it is currently at. The control is entirely up to you: after we have processed your request, you decide whether it has been resolved and mark the ticket as closed. Please contact us if you would like to use the ticket system for your inquiries. We will enable you to use it and support you with your first steps if required.

Request support