Support & Update

Do you need support or an update? Whether by phone, email, or via the BabtecQube: our customer service representatives are there to help you with application-related questions.

With our ticket system in BabtecQube (registration) you can submit a query and track in which processing stage it currently is at any given time. It is entirely up to you: if you are dissatisfied with the solution, you simply do not close the ticket and it will go back to Support. Thus you always remain flexible and have the successful conclusion of the query in your own hands. Afterwards, an evaluation function also gives you the opportunity to give feedback on your satisfaction.

Do you need help setting up? No problem, our support team will be happy to advise you.

In addition to the telephone hotline, your Support team can also be reached online at prearranged times. This provides you with remote administration and support efficiently and directly, at your workplace, over the Internet.

For online support via remote access we use the remote maintenance tool TeamViewer. Click the symbol to start an online support session. You will have to confirm your request for a session once more before its start.

This service is free of charge for customers with a maintenance contract.