BloQ – Der Blog für Qualität

Latest Babtec Digitalization Knowledge Quality Quality Management

Improvement Management

Eine Frau gibt eine positive Bewertung ab

25.01.23

The Customer Satisfaction Analysis: More than Just Fulfilling a Duty

By conducting a customer satisfaction analysis, companies can gain an exciting perspective: how do their own customers perceive the products and services they offer? What potential for improvement do they see? A successful customer satisfaction analysis can do all this. Modern companies should therefore… Read more

Eine Person gibt eine Produktbewertung ab

Digitalization

Marc Osenberg

17.03.21

Quality-Conscious and Well-Informed: Today’s Customer Behavior

Times are changing. Or is it you? Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what felt like an eternity ago, today they have a wealth of knowledge in their pockets. With the help of our best friend – the smartphone – we are able to compare product… Read more

Mann bearbeitet digitale Qualitätsaufgaben auf dem Tablet

Digitalization

Lutz Krämer

09.10.20

9 Arenas of Digitalization

Does anyone remember what quality management comprised in the old days, when the world was still largely analog? Digitalization – for some the buzzword of the year, for others the worst word of the year. But one thing is certain: Digitalization has become indispensable today, including, or perhaps… Read more

Ein Mitarbeiter bearbeitet einen 8D-Report über das Tablet.

Quality Management

Marc Osenberg

17.09.20

8D Report: Fight the Complaints

We all know it from our private lives: Finally the order is here, for which we waited long and with anticipation. However, the annoyance is all the greater when you realize that the goods do not arrive in the promised quality. And it becomes even more annoying when you have to reckon with high costs and… Read more